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Posted: August 27, 2021

Director, Talent Development and HR Programs

Upstream USA
Boston, MA
Phone: 201-389-6700

Organization: Upstream USA
Position: Director, Talent Development and HR Programs
Location: Boston, MA or in proximity to an Upstream office
Status: Exempt, Full-time
Reports to: Chief People Officer

Organization Summary

Upstream is a national nonprofit working to expand economic opportunity and mobility by increasing access to contraception and thus reducing unplanned pregnancy. Working in partnership with states, Upstream provides health centers with training and technical assistance to ensure all women are able to obtain the birth control method of their choice, in a single visit if they choose, at low or no cost.

Upstream is growing rapidly and is on track to achieve nationwide impact. After launching our first statewide initiative in Delaware in 2014, we have since launched projects in Washington state, Massachusetts, and North Carolina. We recently launched our fifth state project in Rhode Island, in close partnership with Governor Raimondo’s administration. By 2023 Upstream will have partnered with health centers that serve over one million women of reproductive age annually across these five states.

Upstream is funded primarily through philanthropic individuals and foundations and does not accept funding from pharmaceutical companies. Upstream’s budget has grown from $1.7 million just four years ago to approximately $51 million in 2021. Upstream’s work has also garnered attention from a variety of leading publications including The New York Times , Washington Post, The Atlantic, CNN, Vox, Forbes, and Marie Claire.

Position Summary

This is an exciting opportunity for an experienced and passionate Sr. HR professional to help build the programs and culture that will continually shape our Upstream community for success.

As a consultative partner to our employees and leaders, we need an HR leader that has proven experience in using progressive HR approaches to drive engagement and improving organizational effectiveness. This role reports directly to the Chief People Officer and is a strategic thought partner on all People Initiatives for Upstream. You will provide both day-to-day HR generalist support to the organization and also be an HR Programs leader/mentor for the Upstream People's Team.

Ideal background is someone who is looking to advance their career from a strong Sr. HR Business Partner role or want to continue amazing work as a senior HR Director. We are looking for someone who has worked heavily in Organizational Design in a matrixed EDI rich environment. In this role you will consult with leaders on talent and organizational design challenges; engage in organization role development and manage projects from design through execution.

Ideally, we would like this person to live geographically close to one of our national offices but are willing to consider a remote work arrangement with flexibility to periodically travel.

Minimum Qualifications:

Essential Duties and Responsibilities

HR Generalist and Employee Relations:

  • Serve as thought-leader for organizational and people-related initiatives

  • Conduct workplace investigations and advise managers and staff through performance management and corrective actions

  • Equity, Diversity and Inclusion:

  • Partner across all levels of the organization to help develop, implement and track progress against ongoing strategic and tactical initiatives that help dismantle inequities, increase diversity and improve Upstream’s inclusive work environment.

  • Measure, track and analyze the effectiveness of EDI initiatives to establish benchmarks, report on progress and identify gaps and opportunities for future areas of focus

  • Maintain a strong awareness of global diversity context, issues and trends

  • Develop and deliver behavior-changing learning experiences, trainings, coursework, and tools to support EDI awareness throughout Upstream

  • Serve as a coach and mentor to staff on EDI-related need

  • Program Management:

  • Lead in development, planning and roll-out of HR programs and initiatives (e.g. Performance Management, Talent Reviews/Succession Planning, Reward & Recognition)

  • Drive initiatives to improve the employee experience with HR support by identifying and proposing solutions. Help lead organization through core HR programs (e.g. EDI, Wellness, Engagement and Compensation Framework)

  • Talent Reviews:

  • Identify training and development needs and facilitate tailored learning experiences that support individual, team, and organizational growth.

  • In collaboration with senior leadership, develop, promote, and facilitate organizational and talent assessment process and culture

  • Working closely with people managers and senior leaders on organization capability assessment, talent review, succession planning, and individual development plan execution.

  • Partner with senior leaders to develop the talent strategy needed to build a work environment where employees can thrive and grow.

  • Leadership Coaching:

  • Drive people initiatives with communication, coaching, influencing and partnering

  • Support leader and manager capability building at all levels within the organization through 1:1 coaching and training workshops

  • Provide day-to-day performance management guidance to mid-level and senior leaders (e. g., coaching, counseling, career development, disciplinary actions).

  • Required Education, Experience, Knowledge, Skills and Ability

    Our ideal candidate is able to demonstrate aptitude in the specified areas below.

  • 7-10 years of progressive HR Partner or Generalist experience with a Bachelor’s Degree in Human Resources, Business Administration or other related degree or comparable practical work experience

  • A true leader with strong communication, coaching, and organizational design skills who wants to have a real impact on the future direction of our growing organization.

  • Experience driving a variety of people programs and processes (annual performance reviews cycles, calibration facilitation, compensation planning, promotions, employee relations/conflict resolution, organization design, internal transfers, etc.)

  • Ability to establish relationships at all levels and geographies throughout the organization and cross-functionally; ability to support teams in multiple locations with travel as required.

  • Effective analytical and problem solving skills; ability to organize and analyze data using HRIS systems for reporting

  • Comfortable tackling new, unique or complex situations, and can apply critical thinking to make thoughtful decisions

  • Experience working in fast-paced, high-growth company

  • Knowledge of local, state and federal regulations/laws/statutes impacting employees in the work environment

  • Attributes

  • Top-notch internal and external customer service orientation, including prompt, professional, high-quality verbal and written communications

  • Mentor and influential leader

  • Agility to effectively manage multiple projects simultaneously and prioritize accordingly

  • Extremely well organized, detail oriented and analytical

  • Ability to understand and communicate concepts quickly and accurately

  • Confident and proactive self-starter who is skilled in taking initiative and working well independently

  • Possesses excellent interpersonal skills. Builds and maintains positive, productive relationships with colleagues

  • Enthusiasm for pivoting from strategic to tactical with humility

  • A great teammate

  • Sense of humor!

  • How to Apply

    Please send resume and cover letter to Laura Hunko at:


    Upstream USA offers a comprehensive benefit package including medical, dental, vision, life insurance, long and short term disability, 401K with a match, generous vacation, personal, sick and holiday time off, parental leave, professional development and a fitness and cell phone allowance for all full time employees and part time employees who work a minimum of 24 hours per week.

    Upstream Careers

    At Upstream, we embrace diversity. We nurture it and we thrive on it because it benefits our organization, our partners, and our community. Our goal is to attract, develop and retain exceptional people, and to creating a work environment that is dynamic, rewarding and enables each of us to realize our potential. Upstream is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, genetic information, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Learn more about working at Upstream, our values, and our commitment to Equity, Diversity and Inclusion. Upstream USA is an E-Verify employer.

    Upstream Headquarters: 426 17th St, Suite 200, Oakland CA, 94612,

    No phone calls please.

    Be advised that we do not ever conduct hiring interviews via text or email. Please protect yourself by learning more about our hiring practices and common red flags to look out for.

    Laura Hunko
    Director, Talent Acquisition
    Upstream USA

    Phone: 201-389-6700